Shipping policy
We are committed to delivering our premium products to you in a timely and secure manner. Please review our shipping details below.
1. Shipping Areas
- We primarily ship within Montreal, Quebec, and across Canada. For orders outside of these areas, please contact us directly at ciao@valdinoto.ca to inquire about availability and shipping rates.
2. Shipping Costs
- Shipping costs vary depending on the delivery location and the weight of your order. Olive oil can be quite heavy, and shipping rates will be calculated at checkout based on the total weight of the products and the destination.
- For orders within Montreal and Quebec, standard delivery times are typically 2-5 business days.
- For orders outside of Quebec, delivery may take 3-7 business days depending on your location.
3. Bulk Orders
- If you wish to place a larger order or purchase in bulk, we are happy to provide a customized quote that includes shipping rates. Please contact us directly at ciao@valdinoto.ca for more details and to arrange the best shipping solution for your bulk purchase.
4. Processing Time
- Orders are typically processed and shipped within 3-4 business days. You will receive an email notification with tracking information once your order has been dispatched.
5. Delivery Times
- Delivery times vary depending on your location and the shipping method selected at checkout. Please allow extra time for deliveries during peak seasons or if you are located in remote areas.
6. Delivery Issues
- Once an order is shipped, Val di Noto is not responsible for delays or damages caused by the courier. If you encounter any delivery issues, please contact the carrier directly using the tracking information provided. If you experience any issues with your order (e.g., damaged goods or lost shipments), please contact us at [your email] and we will assist you promptly.
7. International Orders
- Currently, we only ship within Canada. For international shipping inquiries, please reach out to us for more information.
Thank you for choosing Val di Noto Olive Oil. We appreciate your support of our small business and will do our best to ensure your order reaches you safely and promptly.